Frequently Asked Questions
How does 24/7/365 support work?
By assisting companies with support at all times, we allow them to focus on their core operations. We take care of troubleshooting IT issues, ensuring smooth system operation, and serve as the primary contact for incident reports.
What does 24/7/365 support specialize in?
Our 24/7/365 support advises and assists companies on various technologies (stream processing, data pipelines, databases, and message queues) and software architectures (microservices and event-driven architectures).
Does Acosom provide support only on-site or remotely?
We offer our 24/7/365 support primarily remotely. This includes consulting via email or phone, which usually solves minor issues, as well as remote access to our customers’ hardware and software to resolve problems as quickly as possible.
What kind of maintenance does Acosom offer 24/7/365?
In addition to direct support and case resolution, our 24/7/365 support includes maintenance, such as regular monitoring of client applications and IT infrastructures. We check systems for security gaps and vulnerabilities, and record the results in meaningful reports.
How does 24/7/365 support fit into the business team?
We adapt to your company structures and work with the support tools you use within your organization. This ensures a seamless handover to regular support if you choose a part-time support model.