Business Hour SRE Support: ensuring stability during your workday

When your focus is maintaining a microservice, streaming architecture or ensuring your storage engine scales smoothly during your work hours, our Business Hour SRE Support has you covered. Our dedicated team of site reliability engineers provides prompt resolution to disruptions and identifies potential performance issues before they impact your system.

Business Hour SRE Support at Acosom includes:

  • Support from Monday to Friday during business hours (9 AM - 5 PM)
  • Options for on demand, flat rate, and all-inclusive models
  • Swift support and issue resolution within a clear SLA
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Tailored SLA - Support Time and Pricing Models for Your Workday

Ensure your digital infrastructure’s smooth operation during business hours with reliable Site Reliability Engineering (SRE) support. At Acosom, we provide tailored pricing models and Business Hour support to suit your specific needs and budget. Explore how our SRE time and pricing models can help maintain your site availability during your workday.

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Workday Flatrate

Our Workday Flatrate provides companies with 120 inclusive hours per year for Business Hour support. Additional hours required beyond the initially commited hours will be billed separately.

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Workday All-inclusive

Our Workday All-inclusive package covers all labor hours during business hours (9 AM - 5 PM) and is designed for even for complex tasks spanning multiple days.

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Workday On Demand

Our Workday On Demand support spans estimated hours needed to support your project during the week. This support is suitable for more established projects with prior experience data.

Supported Architectures

We specialize in a range of modern architectures, ensuring we can cater to your unique requirements and challenges. Our expertise extends across the following architecture types:

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Distributed System Architectures

We provide comprehensive support for distributed system architectures, ensuring optimal performance, availability, and reliability across various nodes and services.

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Microservice Architectures

Our expertise in microservice architectures allows us to manage and maintain the modularity of your applications, promoting agility and adaptability in your system.

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Serverless Architecture

We understand the nuances of serverless architectures, offering tailored support to manage infrastructure resources, optimize costs, and boost overall system efficiency.

Customizable SLA Details

We recognize that every organization has its own unique set of needs and priorities. That’s why we offer customizable SLA options, allowing you to create a support plan tailored to your specific requirements:

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Reaction Time

Our flexible SLAs empower you to select the response time that meets your business needs, ensuring timely solutions to critical issues that arise during business hours.

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Issue Severity

Tailor your SLA to cover specific severity levels, allowing us to prioritize and address high-impact issues with the appropriate urgency during workdays.

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Customized Plans

We offer personalized support plans to fit your unique architectural requirements, enabling you to strike the right balance between cost efficiency and system reliability.

Do you need a business hour support for your project? Let’s get in touch!

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Still unsure? Our SRE Support offers numerous benefits

With our Business Hour support, we optimize your processes and ensure stability during your work hours. We identify your challenges and quickly engage the right specialists to address issues effectively.

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Enhanced Flexibility

Our support adjusts to our customers’ individual requirements. We fine-tune the scope and level of service, enabling our customers to scale flexibly as needed.

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Keep Objectives

By guaranteeing your reliability during business hours, we free up your time to concentrate on essential tasks, such as implementing further features.

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Increased Profitability

Minimizing downtime is crucial. Our Business Hour support reduces the likelihood of emergencies, ensuring greater profitability throughout your workday.

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Swift Support

We provide quick and reliable assistance for development departments facing malfunctions during business hours, ensuring crucial tasks and processes stay on schedule.

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Business Hour Availability

We manage the monitoring and maintenance of IT systems and software during business hours, providing real-time solutions for existing projects.

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Predictable Resources

Our Business Hour support allows companies to plan projects more effectively, as our specialists address unforeseen incidents and sudden issues.

Frequently Asked Questions

How does Business Hour support work?

By assisting companies with support during business hours, we allow them to focus on their core operations. We take care of troubleshooting software issues, ensuring smooth system operation, and serve as the primary contact for incident reports.

What does Business Hour support specialize in?

Our Business Hour support advises and assists companies on various technologies (stream processing, data pipelines, databases, and message queues) and software architectures (microservices and event-driven architectures).

Does Acosom provide support only on-site or remotely?

We offer our Business Hour support exclusively remotely. This includes consulting via email or phone, which usually solves minor issues, as well as remote access to our customers’ hardware and software to resolve problems as quickly as possible.

What kind of maintenance does Acosom offer during business hours?

In addition to direct support and case resolution, our Business Hour support includes maintenance, such as regular monitoring of client applications and infrastructures. We check systems for security gaps and vulnerabilities, and record the results in meaningful reports.

How does Business Hour support fit into the business team?

We adapt to your company structures and work with the support tools you use within your organization. This also ensures a seamless handover to regular support if you choose a part-time support model.