Frequently Asked Questions
How does Business Hour support work?
By assisting companies with support during business hours, we allow them to focus on their core operations. We take care of troubleshooting software issues, ensuring smooth system operation, and serve as the primary contact for incident reports.
What does Business Hour support specialize in?
Our Business Hour support advises and assists companies on various technologies (stream processing, data pipelines, databases, and message queues) and software architectures (microservices and event-driven architectures).
Does Acosom provide support only on-site or remotely?
We offer our Business Hour support exclusively remotely. This includes consulting via email or phone, which usually solves minor issues, as well as remote access to our customers’ hardware and software to resolve problems as quickly as possible.
What kind of maintenance does Acosom offer during business hours?
In addition to direct support and case resolution, our Business Hour support includes maintenance, such as regular monitoring of client applications and infrastructures. We check systems for security gaps and vulnerabilities, and record the results in meaningful reports.
How does Business Hour support fit into the business team?
We adapt to your company structures and work with the support tools you use within your organization. This also ensures a seamless handover to regular support if you choose a part-time support model.