Frequently Asked Questions
How does Night Time support work?
Our Night Time support assists organizations with support during non-business hours, allowing their teams to focus on core operations. We take care of troubleshooting IT issues, ensuring smooth system operation, and serving as the primary contact for incident reports.
What does Night Time support specialize in?
Our Night Time support advises and assists organizations on various technologies (cloud platforms, container orchestration, databases, and message queues) and software architectures (containerized and virtualized architectures).
Does Acosom provide support only on-site or remotely?
We offer our Night Time support exclusively remotely. This includes consulting via email or phone, which usually resolves minor issues, as well as remote access to our clients’ hardware and software to resolve problems as quickly as possible.
What kind of maintenance does Acosom offer during non-business hours?
In addition to direct support and case resolution, our Night Time support includes maintenance, such as regular monitoring of client applications and IT infrastructures. We check systems for security gaps and vulnerabilities, and record the results in meaningful reports.
How does Night Time support fit into the business team?
We adapt to your company structures and work with the support tools you use within your organization. This also ensures a seamless handover to regular support if you choose a part-time support model.