Managed Flink Operations pricing combines two orthogonal choices: a Time Model (when we cover you) and a Pricing Model (how you pay). Pick the coverage window that matches your operational risk, then pick the billing structure that matches how you want to consume support.
Choose the coverage window that matches your operational risk and business requirements.
Business hours coverage, Monday through Friday. Scheduled maintenance, Flink upgrades, and issue resolution during working hours. Ideal for non-critical environments or teams that handle off-hours operations internally.
Extended coverage outside business hours. Incident response for your Flink platform during evenings and weekends — so production issues don’t wait until Monday morning.
Round-the-clock coverage for mission-critical Flink deployments. Critical incident response any time of day, on-call rotation with Flink-specialized engineers, and guaranteed response times — including holidays.
On Demand splits into two coverage windows — Daytime (8–5 weekdays) and Nighttime / Weekend (24/7 outside business hours) — each with their own base fee and per-incident hourly rates by severity. After the first 4 billed hours of any incident, the rate drops to the Low rate for the remainder of the work.
The base fees shown are the average for a typical mid-sized platform. Larger infrastructures (many jobs, complex topology, extensive state) carry a higher base fee — sized in your tailored proposal.
| Severity (response time) | Daytime (8–5, Mon–Fri) | Nighttime / Weekend (24/7 outside daytime) |
|---|---|---|
| Base fee / month (avg., scales with platform size) | CHF 1'733EUR 1'646USD 2'230 | CHF 1'737EUR 1'650USD 2'236 |
| Critical | CHF 300 / hourEUR 285 / hourUSD 386 / hour | CHF 380 / hourEUR 361 / hourUSD 489 / hour |
| Medium | CHF 200 / hourEUR 190 / hourUSD 257 / hour | CHF 300 / hourEUR 285 / hourUSD 386 / hour |
| Low | CHF 180 / hourEUR 171 / hourUSD 232 / hour | CHF 190 / hourEUR 181 / hourUSD 245 / hour |
| After first 4 hours (any severity) | CHF 180 / hourEUR 171 / hourUSD 232 / hour | CHF 190 / hourEUR 181 / hourUSD 245 / hour |
A flat monthly fee with 120 hours of work included per year (~10 hours / month). Use the included hours anytime — no Daytime / Nighttime split. Beyond the included hours, work is billed by severity at the rates below; rates drop to the Low rate after the first 4 billed hours of any incident.
The base fee shown is the average for a typical mid-sized platform. Larger infrastructures (many jobs, complex topology, extensive state) carry a higher base fee — sized in your tailored proposal.
| Severity (response time) | 24/7 Coverage (120h / year included) |
|---|---|
| Base fee / month (avg., scales with platform size) | CHF 7'344EUR 6'977USD 9'452 |
| Overage hourly rates (apply after the 120h / year are used) | |
| Critical | CHF 700 / hourEUR 665 / hourUSD 901 / hour |
| Medium | CHF 560 / hourEUR 532 / hourUSD 721 / hour |
| Low | CHF 280 / hourEUR 266 / hourUSD 360 / hour |
| After first 4 hours (any severity) | CHF 280 / hourEUR 266 / hourUSD 360 / hour |
A flat monthly fee with unlimited support hours — no per-hour billing, regardless of severity or duration. Pick the response-time SLA tier that matches your operational risk; the monthly fee scales accordingly. Best for mission-critical platforms where you want zero variance in your support spend.
The fees shown are the average for a typical mid-sized platform. Larger infrastructures (many jobs, complex topology, extensive state) carry a higher monthly fee — sized in your tailored proposal.
| Severity (response time) | 24/7 Coverage (unlimited hours) |
|---|---|
| Monthly fee (avg., scales with platform size) | |
| Critical | CHF 12'750 / monthEUR 12'113 / monthUSD 16'408 / month |
| Medium | CHF 10'200 / monthEUR 9'690 / monthUSD 13'126 / month |
| Low | CHF 7'650 / monthEUR 7'268 / monthUSD 9'845 / month |
Every managed engagement is delivered by a Flink expert with production experience. The base fee covers production-grade monitoring and alerting, proactive capacity planning, runbook authoring and maintenance, Flink minor and major upgrade planning, quarterly platform health reports, and a defined escalation path with a named lead engineer. NDA-friendly setup with EU/CH data handling, invoiced monthly in EUR, CHF or USD.
Optional additions priced per engagement and combinable with any pricing model.
Named senior SRE allocated full or part-time to your platform.
Tailor-made dashboards, SLO definitions, error-budget tracking.
Annual or semi-annual reviews against your regulatory framework.
Scheduled DR exercises, including state recovery and cross-region failover.
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